Website accessibility approach
Keeper Financial’s public website is designed with accessibility in mind, including:
- Clear page structure and semantic headings
- Keyboard-operable navigation and interactive elements
- Visible focus indicators for keyboard users
- Labelled form fields and descriptive buttons
- Content that reflows on smaller screens without page-level horizontal scrolling
- Error and status messages that do not rely on colour alone
- Sufficient colour contrast for core text and interface elements
- Reduced-motion support for non-essential animation where supported by the user’s device or browser settings
- Descriptive link text where practical
- Alternative text for meaningful images where appropriate
Our goal is to support a public website experience that is consistent with recognized accessibility practices, including the Web Content Accessibility Guidelines.
Request help or share feedback
If you have difficulty accessing content on this website, or if you notice an accessibility barrier, please contact Keeper Financial.
When contacting us, please include:
- The page or feature where you experienced the issue
- A description of the accessibility barrier
- The device, browser, or assistive technology you were using, if relevant
- Your preferred contact method if you would like a response
Please do not send your Social Insurance Number, passwords, full banking credentials, complete account numbers, or unnecessary identity documents by email.
Contact information
- Email: support@keeperfinancial.ca
- Phone: +1 (709) 700-7339
- Mail: 380 Wellington Street, Tower B, 6th Floor, London ON, N6A 5B5
Alternative formats
If you need information from this website in a different format, contact us using the information above. Keeper Financial will review the request and make reasonable efforts to provide the information in a format that is accessible and practical in the circumstances.
Our accessibility commitment
Keeper Financial is committed to ensuring this website is accessible to the widest possible audience, regardless of ability or technology. We aim to meet recognized accessibility practices, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, for our public website and the mortgage-application experience.
This commitment covers perceivable content, operable interfaces, understandable information, and robust markup across devices, browsers, and assistive technologies. We review accessibility as part of ongoing development and treat barriers as defects to be prioritized and remediated.
Ongoing review
Keeper Financial’s website implementation includes automated checks and behaviour-focused accessibility review during development. Accessibility is an ongoing process, and we expect to continue improving the website as content, technology, and user needs evolve.
The accessibility statement on this page is approved site content. A separate formal specialist accessibility review remains a deferred production-readiness item, but accessibility is incorporated into the site and is not a standalone release blocker.
Important note
This page describes Keeper Financial’s current website accessibility approach. It does not replace any accessibility policy, legal obligation, or compliance process that may apply to Keeper Financial under Ontario accessibility law or other applicable requirements.